Dubai Classifieds

Ref: DUC125716
JIRA SERVICE DESK CONTENT
1. Overview of service desk
• Installation of service desk
• User types and roles
• How service desks works
• Requests vs issues
• Service desk agent
• Customer portal
• Help Center
• Request types
• Reports
• Dashboards
2. Administer Service desk
• Service desk set up
• Request types creation
• Queues
• Service desk agents
• Service desk channels
• Service desk customers
• Customer permissions
• Requests by email
• Automation of service desk
• Service desk notifications
• Configuring request types and workflows
• Setting up approvals
• Setting up SLAs
• Service desk reports
• Customer feedback
• Best practices
• Knowledge base
• Issue types
• Permission schemes
• Field schemes
• Workflow schemes

Courses Offerings

• Amazon Web Services
• Android
• AIX Administration
• Business Analyst
• BIRT Reporting
• CA Siteminder
• CCNA, CCNP Security, CCIE , CheckPoint
• Citrix XenApp
• Cognos 10 BI & Tm1
• Crystal Reports
• Data Stage
• DB2 DBA
• Dell Bhoomi
• Dev Ops
• Dot Net
• Full Stack Developer
• Google Web Tool Kit
• Golden Gate
• Hadoop
• Hyperion Essabase, Planning, HFR , HFM , DRM
• IBM Websphere Commerce server Admin
• IBM Lotus Notes (Development)
• IBM Lotus Notes Domino Server Administration
• IBM Message Broker
• IBM MQ Series Administration
• IBM Netezza DBA & Development
• IBM Tivoli Access Manager
• IBM Web Sphere Application Server Administration (WAS)
• IBM Websphere Transformation extender (WTX 8.2)
• IBM Integration BUS ( IIB )
• Informatica
• I Phone
• Swift Language training
• Java/J2EE
• JAVA UI
• Java Apache Wicket
• JIRA
• Linux Administration training
• Mango DB
• MicroSoft .NET Technologies (VB.NET, C#, ASP.NET, Wcf ,Wpf ,Mvc)
• Microstrategy
• MicroSoft Business Intelligence MSBI
• MS Power BI
• OBIEE 11 g , 12c
• ODI ( Oracle Data Integrator)
• Openstack
• Oracle FUSION APPS SCm / HCM / Financial
• Oracle APPS – HRMS, SCM, Manufacturing , Technical , ASCP .Dmantra
• Oracle APPS – Project Accounting
• Oracle APPS - iProcurement , iSupplier, Sourcing
• OAF
• Oracle BI Apps
• Oracle BI Publisher
• Oracle DBA 11g
• Oracle RAC , Data Guard , Performance Tuning,
• Oracle Fusion SOA
• Oracle SQL , PL SQL
• People soft Functional and Technical
• PHP
• Perl Scripting
• Qlikview
• RSA Archer Security Operations Management (SecOps) Essentials
• RUBY Cucumber
• Robotics Automation Process
• SAP SD , BO , FICO , BI / BW , APO , BPC, BASIS , SRM , MM, ISOil, BODS
• SAP Simple Finance
• SAS
• Sales Force CRM
• Shell Scripting
• SQL Server DBA
• Springs and Hibernate
• Storage Area Network ( SAN)
• Tableau
• Team Foundation Server
• Tera Data
• Testing Tools - QTP, QC, Load Runner, Selenium, ISTQB
• TIBCO BW,
• Tivoli Access Manager & Tivoli Storage Manager
• Unix & Linux Administration
• VMWare
• WCF, WPF, LINQ, AJAX, SILVER LIGHT
• Webservices , SOAP , REST ( JAVA)
• Windows 2012 server


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More details: JIRA Service Desk Training